Henry's Automotive 85 Essex St Andover, MA 01810 978-475-4270

CODE OF ETHICS

HENRY'S AUTOMOTIVE

To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.

OUR REVIEWS

(41 Reviews)

Henry has really helped a couple of my cars stay on the road. In my experience they are highly competent, creative when necessary, and very trustworthy. I take my cars there for anything from trivial oil changes to a complete brake overhaul. Used this shop for at least ten years.

Sergei Sokolov, 03/04/2025

Trusted family mechanic for all service for all my vehicles for many years. Need service? want it done right? the first time? at a reasonable rate? Get yourself to Henry's. Decades of experience, knows his craft, he can give you the OEM route or do aftermarket, your choice. Want a good experience, confidence the job is done, and at a fair price? Take that junker or mint ride to Henry's.

Michael Solt, 12/05/2024

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CODE OF ETHICS

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